Frequently asked questions.

All 50 U.S. states and Washington, D.C., including Alaska and Hawaii. We do not ship to U.S. territories, APO/FPO/DPO addresses or P.O. boxes.

Standard shipping is free on all orders within our delivery area.

Allow 1–2 business days for handling and 3–4 business days in transit after dispatch: an estimated total of 4–6 business days, not a delivery guarantee. Business days exclude weekends and U.S. federal holidays.

Our cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 throughout the year. Before the cutoff on a business day, that day is the handling start date; at or after the cutoff, on weekends or holidays, the next business day is the start date.

Each product page lists exact contents, materials and finished dimensions. Cushion covers sold without inserts are clearly identified. Scene accessories are not included unless expressly listed.

Use the care instructions on the individual product page. Cotton, filled textiles, wood, seagrass, metal and glass require different care.

Request a return within 30 days of receipt. For ordinary returns, items must be unused, in original condition and original packaging. Contact support first for authorization and return instructions.

Loomkraft pays when the return results from our error, damage, a defect or an incorrect item. Customers pay for change-of-mind returns. There is no restocking fee.

Approved refunds are returned to the original payment account within 10 calendar days.

Email [email protected], or visit our Contact page.